The importance of ethical conduct in conveyancing: best practices for conveyancers

Man holding wooden blocks with words "Code of Conduct"

In the realm of conveyancing, where transactions involving real estate are conducted, the importance of ethical conduct cannot be overstated. Conveyancers play a pivotal role in ensuring the smooth transfer of property ownership, and their ethical behaviour is not just a legal obligation but a cornerstone of trust, professionalism, and ultimately, client satisfaction. In this article, we will delve into the significance of ethical conduct in conveyancing, how it ties into quality customer service, and provide best practices that every conveyancer should uphold.

Adherence to the industry code of conduct

Each state division of the Australian Institute of Conveyancers (AIC) has their own Code of Conduct governing the behaviour of conveyancers. Common topics are present throughout the various codes, including:

  • Client confidentiality,
  • Professional responsibilities,
  • Fairness and social responsibility, and
  • Fees commissions and charges.


Ethical conduct requires strict adherence to these codes, which outline the professional standards and responsibilities expected of conveyancers. Familiarise yourself with your local code and ensure continued compliance. Also, inform your clients about the industry’s Code of Conduct and how you are committed to upholding these standards. This transparency can reassure clients that they are working with a professional who sets high ethical standards and, in turn, enhance their satisfaction.

If you are seeking support in managing your workload with a safe and compliant partner, SettleIT complies with State Land Registry requirements and guidelines, the Australian Registrars National Electronic Conveyancing Council (ARNECC) Participation Rules and Guides, state legal regulatory bodies and law societies, insurers, state revenue offices, and all relevant state and federal legislation and regulation. SettleIT is audited yearly, as well as periodically, by State Land Registries and legal regulatory bodies. This ensures the product is compliant and satisfies all mandatory standards and industry regulations. Moreover, clients are highly qualified legal practitioners, which necessitates that SettleIT is, by design and culture, compliant with all legal requirements. 

Upholding client confidentiality is the foundation of trust

Discussed as a key part of the Code of Conduct, one of the fundamental ethical principles in conveyancing is the duty to maintain client confidentiality. Conveyancers often deal with sensitive information about their clients, including financial records and personal details. It is imperative that conveyancers take every measure to safeguard this information and refrain from disclosing it to unauthorised parties. This trust is the bedrock upon which client-conveyancer relationships are built.

Ensure that clients are fully aware of the stringent measures you take to protect their confidential information. By demonstrating your commitment to their privacy, you not only adhere to ethical standards but also enhance their trust and satisfaction. 

Put your clients first by managing conflicts of interest

Avoiding conflicts of interest is another key ethical obligation for conveyancers. Conflicts can arise when a conveyancer’s personal interests or relationships may compromise their ability to act in their client’s best interest. It is crucial to identify and address any potential conflicts early in the process to maintain trust and integrity.

Emphasise to your clients that their best interests are always at the forefront of your actions. When they see your commitment to their welfare, they are more likely to be satisfied with your services. 

Build confidence with fee transparency

Transparency in financial matters is a hallmark of ethical conduct. Clients have the right to know how much they will be charged for conveyancing services and what those fees encompass. Hidden costs or ambiguous fee structures can erode trust and lead to disputes down the line.

It is best practice to provide clients with a detailed breakdown of fees and any additional costs associated with their property transaction. Maintain open communication throughout the process regarding any fee adjustments or unforeseen expenses, demonstrating transparency and ensuring client confidence.

In conveyancing, ethical conduct is an absolute necessity. Upholding ethical standards not only protects clients but also maintains the credibility and reputation of conveyancers and the industry. By prioritising client confidentiality, managing conflicts of interest, ensuring fee transparency, adhering to the industry’s Code of Conduct, and focusing on quality customer service, conveyancers can build trust, enhance client satisfaction, and deliver exceptional service. Ethical behaviour and client satisfaction go hand in hand, forming the foundation for a successful and reputable conveyancing career.

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