Build great client relationships with the support of technology Due to the impact of COVID-19, many client-facing industries such as conveyancing, have had to change tune and replace what were once face-to-face interactions with online alternatives. Initially, it may have felt unnatural for both clients and practitioners to rely so heavily on technology to connect, but as we have adapted to our new normal, nation-wide, we are flourishing. Now, as we emerge from lockdowns and restrictions, and we have fundamentally shifted in the way we work, it will be a case of taking the best of both worlds: Re-establishing face-to-face client contact while embracing all the conveniences that technology has offered us. We recently spoke to SettleIT client, Roneel Kamiya, Principal Solicitor from Kamiya Legal about how he has managed his client relationships throughout 2021 and what he is looking forward to in 2022. Kamiya Legal is a boutique firm in the heart of North Strathfield, New South Wales. They cover areas of practice including civil litigations, Wills and estate practices, personal injury matters, family law, elder law and insurance and superannuation matters. What challenges has your firm faced over the last 12 months? SettleIT will thoroughly review identity documents provided by your client